PRIVACY POLICY.

(Last updated: 8 September 2026)

Yeppoon Electrical & Solar Pty Ltd (ABN 41 617 770 340) (“we”, “our”, “us”) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, submit an enquiry, request a quote, use our online forms, interact with our advertising, or engage us for solar, battery or electrical services.

1. Scope

This Privacy Policy applies to personal information collected in connection with our services, including:

• Residential and commercial solar installations

• Solar system upgrades and maintenance

• Battery storage systems

• Electrical installations, repairs and maintenance

• Quote requests and site assessments

• Website enquiries

• Facebook, Instagram and other online lead forms

• Customer communications and after-sales support

We may update this Privacy Policy from time to time. Any changes will be published on our website

2. What Information We Collect

We may collect personal information including:

• Contact details: name, phone number, email address and residential or business address

• Property information: street address, property type, roof information, site details and other information relevant to providing a quote or service

• Solar and energy information: existing solar system details, electricity usage, electricity bills, meter information and battery requirements

• Service information: details about the solar, battery or electrical work you are interested in

• Quote and project information: system designs, estimates, installation details and service records

• Payment and billing information: billing address, transaction details and payment information

• Communications: emails, phone calls, website enquiries, social media enquiries and other correspondence

• Website information: information collected through cookies, analytics tools and similar technologies

We only collect information that is reasonably necessary for our business activities and to provide our services.

3. How We Collect Your Information

We may collect personal information:

• Directly from you by phone, email or in person

• Through our website and online quote forms

• Through Facebook, Instagram or other advertising lead forms

• During property inspections or site assessments

• When you provide electricity bills, photos, plans or other documents

• Through our social media pages

• From suppliers, energy providers, builders, contractors or other parties where reasonably necessary and permitted by law

• Through third-party service providers used to operate our website, advertising, quoting, invoicing or customer management systems

4. Why We Collect and Use Your Information

We may collect, hold and use your personal information to:

• Respond to enquiries

• Prepare solar, battery or electrical quotes

• Assess the suitability of a property for solar or battery installation

• Design and install solar, battery and electrical systems

• Arrange site inspections

• Provide maintenance, repairs and after-sales support

• Process payments and invoices

• Contact you about your enquiry, quote or project

• Manage customer records

• Communicate with suppliers, contractors or service providers involved in your project

• Improve our website, advertising and services

• Send service updates, offers or marketing communications where permitted by law

• Meet legal, regulatory, warranty and record-keeping requirements

You may opt out of marketing communications at any time.

5. Online Advertising and Lead Forms

We may advertise our services through platforms including Facebook and Instagram.

If you submit your details through a Meta/Facebook or Instagram lead form, the information you provide may be shared with Yeppoon Electrical & Solar so that we can:

• Respond to your enquiry

• Contact you about solar, battery or electrical services

• Prepare or arrange a quote

• Follow up regarding your enquiry

Information collected through these platforms may also be handled in accordance with the privacy policies of the relevant platform.

We do not sell personal information to third parties.

6. Sharing of Information

We may disclose personal information where reasonably necessary to:

• Employees and contractors involved in providing our services

• Solar, battery and electrical equipment suppliers

• Installers, subcontractors and service technicians

• Payment processors and accounting providers

• Website hosting, IT and customer management providers

• Advertising and marketing service providers

• Government agencies, regulators or energy authorities where required

• Other parties where authorised or required by law

We take reasonable steps to ensure third parties handle personal information appropriately.

7. Cookies, Analytics and Website Data

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the website and to improve our services and advertising.

These technologies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website or advertisement

• General location information

You can usually control or disable cookies through your browser settings.

8. Keeping Your Information Safe

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• Secure electronic storage

• Password-protected systems

• Access controls

• Secure payment providers

• Restricted access to customer information

• Secure disposal of information when no longer required

No method of electronic transmission or storage is completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

9. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may require proof of identity before providing access to personal information.

10. Anonymity

Where lawful and practical, you may contact us without identifying yourself.

However, we may require your name, contact details and property address to provide a quote, conduct a site assessment or carry out solar, battery or electrical work.

11. Direct Marketing

We may use your contact details to provide information about our services or offers where permitted by law.

You can opt out at any time by:

• Using an unsubscribe option where provided

• Contacting us directly

• Asking us not to send further marketing communications

We will continue to send communications that are necessary in relation to an active enquiry, quote, installation or service.

12. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au